Why UCaaS Should be a Key Part of Your Clients’ Business Continuity Plans with ConnectMeVoice

In today’s always-connected world, communications are the major lifeline to conducting business. From clients and partners to different departments and locations, the ability to converse easily and quickly is key to any company’s success. Whether a small disruption or a significant catastrophe, when that vital lifeline is cut, business is bound to suffer.

When it comes to covering a catastrophe, whether natural or created by people, businesses (and the MSPs that manage their IT) must account for everything, adjust their resources to accommodate the disruption, and get things running smoothly again. In almost all cases, communications systems should be the first thing they back up and restore. After all, without effective ways to share ideas and other information, how can organizations accomplish their goals?

Thankfully, the increasing use of cloud communications and UCaaS has made those inevitable situations easier to manage. Since hosted services don’t rely on on-premise resources, when properly implemented, these solutions will experience fewer long-time interruptions in the event of an emergency or other types of disturbances (long or short).

With UCaaS, communications don’t have to stop or be inhibited by a disaster. Let’s take a more in-depth look at the benefits of these platforms.

Reliability

Downtime hampers your client’s ability to connect both internally and externally. Excessive interruptions will not only negatively affect their reputation and threaten business operations, but those incidents can have a similar effect on the MSPs who implement and support those solutions. If the system is unreliable, your customers’ clients may view them as unprofessional, which can cause both parties to turn to other companies they can trust.

Since it’s cloud-based, UCaaS ensures quick reestablishment of services, if not complete continuity of communications, when bad things happen. If a server goes down in one data center, another in a different location will switch on and take over the load. Cloud-based services also mean there is less on-site equipment that will require ongoing maintenance and repairs, a cost and hassle many businesses (and some MSPs) will appreciate. 

Continued Communication

In the wake of most disasters, employees won’t be able to utilize their regular desk phones. Cloud technologies allow end-users to maintain all their essential communications using mobile devices and a variety of collaboration tools. Team members can even use their normal business extensions to make and receive calls from smartphones and computers, ensuring they can maintain contact with employees, emergency agencies, and local officials, as well as clients and other business partners. Those connections are crucial during emergencies.

Mobile Compatibility 

There are many different ways in which things could go wrong for your clients. In the case of a natural disaster such as a flood or tornado, employees may have to relocate, at least temporarily, to keep operations running. One of the most significant benefits of UCaaS is the ease of which staff can collaborate remotely via voice, SMS, and video. Your clients will also gain the advantage of being able to track metrics and leverage productivity and accountability tools, giving them more oversight and control in uncertain times. That functionality is something they are sure to appreciate in good times and bad.

Be the Go-To Expert

While the architects of the cloud may not have had disaster recovery in mind during its design, virtual solutions certainly provide flexibility and help businesses avoid lengthy workplace disruptions. Employees can utilize UCaaS platforms from virtually anywhere in a time of crisis and pick up conversations right where they left off. The current business situation brought about by the COVID-19 pandemic is validating the value of these types of cloud-based services, which should persuade companies to invest more in these technologies in the months and years to come.

Become the go-to expert on UCaaS and provide your clients with guidance on the design and implementation of these highly beneficial systems. Give them a real communications backup and recovery system and the support needed to get the most from these valued business tools.

The SMB isn’t looking for a sales pitch; they want the people they trust to help them stay afloat in these turbulent times. Contact the ConnectMeVoice partner team and get the tools and backing needed to keep your clients running, no matter what lies ahead.

The SMB isn’t looking for a sales pitch; they want the people they trust to help them stay afloat in these turbulent times. Contact the ConnectMeVoice partner team and get the tools and backing needed to keep your clients running, no matter what lies ahead.

If you enjoyed this blog, you might also be interested in the blog: Six Ways MSPs Can Ensure VoIP Success in the SMB.