VoIP Phone Solutions for
Call Centers

Our Call Center Solutions are a part of our Hosted VoIP Service and are a great asset whether you are a large company that needs hosted business phone servicing for one or more call center or a small company that just needs help with call organizing and routing.

Our Call Center Solutions provide the following benefits:

  • Savings on both upfront and ongoing costs
  • Multiple queues with flexible timeout and routing options
  • Ability to route calls to any type of phone: Route your calls to our VoIP phones, home phones or even cell phones
  • Monitoring and transferring of calls using our heads up display
  • Real-time display of call center activity
  • Advanced reporting on queue activity and statistics
  • Chat application that allows for messaging to individuals or entire departments

Our Call Center Solutions also offer several call routing options, including:

Our powerful VoIP mobile app offers state-of-the-art functionality, allowing our customers to perform the following tasks right from their mobile phones:

  • Round-robin routing
  • Simultaneous routing
  • Sequential routing
  • Skills-based routing using customizable tiers and levels

If you are interested in our Call Center Solutions or want to learn more, just fill out the form, and we will be in touch to discuss your needs.

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