Changes are about to transform a major segment of the communications industry – texting. Mobile carriers are implementing new rules and fees for business texting to cut down on unsolicited text messages and spam.

The war on robocalls and spam calls is underway. One of the first actions in that battle was Congress passing the TRACED Act (Telephone Robocall Abuse Criminal Enforcement and Deterrence) in May of 2019, which gave the FCC the power to collaborate with the big telecom providers and standards bodies on new solutions to this…

There is a considerable amount of brainpower and effort that goes into running a successful business. Entrepreneurship involves a lot more than simply selling a good product or delivering a useful service. While those activities are certainly important and a core to any operation, one of the primary things that separate a good business from…

Now and then, businesses must reevaluate and adapt their workplace to be sure they can attract and retain employees from various generations. What are those in the job market looking for, and what changes could help the organization better compete in this high-demand and low supply environment? Companies have always made adjustments to accommodate the…

Thanks to the pandemic, virtually every industry seems to be undergoing a significant digital transformation. From implementing 5G to leveraging AI and IoT-enabled technologies, organizations have had to rethink how they work and the tools they use today. Restaurants are at the leading edge of that movement, and for good reason, especially following the pandemic. …

The face of the workplace changed dramatically in 2020 as companies rapidly adopted the work from anywhere, anytime mantra. While the pandemic and cloud-based tools accelerated that movement, workers are experiencing unprecedented flexibility and other benefits from working from home. Increasingly more people are embracing unified communications to boost their virtual collaboration capabilities.   Businesses of…

The light at the end of the tunnel is finally in sight as many states are ditching the mask mandates and opening up communities and businesses to maximum capacity. It’s been a long haul, especially for restaurants, travel agencies, hotels, and others in the hospitality field, but thankfully, these companies can start thriving instead of…

The SMB serves as the “food and water” sustenance that fuels many managed services businesses, and for a good reason. This specific organizational demographic has a multitude of needs that are constantly evolving in the age of COVID. With few if any IT resources, they can use a guiding (and helping) hand.   During the early…

Now that vaccines are readily available, there is finally some hope that the pandemic is drawing to a close and businesses can return to normal operations (or whatever that new routine looks like). Of course, the end of one chapter, though it will likely drag on longer in many areas, often leads into another.  How…