IT services providers go through a lot to support their clients properly. From handling late-night and early morning service calls and pushing out never-ending updates to tailoring a litany of solutions to meet the needs of each end-user, the responsibilities never end. That list of obligations can grow quickly as MSPs build out their portfolios…

After sharing the news of ConnectMeVoice’s acquisition with our MSP, ITSP, agent and other partner communities, a few questions emerged that we wanted to answer in a format everyone would appreciate. First, for those unfamiliar with Cloudli Communications, the organization is a Montreal-based, industry-leading provider of voice, data and messaging solutions. Led by CEO Gavin…

Virtually everyone and every business is dealing with escalating expenses this year. While costs rarely go down, or at least rise at a rate in line with normal salary increases, inflation is taking a major bite out of budgets and paychecks in 2022. The March figure hit a staggering 8.5%, the largest twelve-month increase in…

Time can harm businesses. If not keeping up with the latest trends and innovations, it’s easy for companies to lose their competitive edge and potential sales opportunities. Investing in solutions that your clients can adapt and refresh in the future is a hedge against obsolescence – and communications are no exception. The future is cloud-based.…

Automation, Innovation and Efficiency Empower IT Services Businesses   Connections drive success. Some people actively support aspiring young professionals, including parents, teachers, coaches, and friends. Career advisors, trainers and mentors ease the way for those starting new jobs or transitioning to increasingly more challenging roles at work or in the community. Those integrated support networks boost…

Small businesses drive the U.S. economy. The SMB encompasses more than 99% of commercial organizations and employs nearly half (49.2%) of the private-sector workforce, according to the SBA. It is even more impressive that many businesses with less than 100 employees (and some with more) have little to no in-house IT support. Those companies typically…

Many people would like to forget the last two years. While IT services companies have fared rather well despite the pandemic-related tragedies and ongoing business disruptions, pretty much everyone is focusing on the return to normalcy in the not-too-distant future. What changes can people (and businesses) expect in 2022?        The rollercoaster ride of COVID-19 and…

With 2022 just weeks away, now is the perfect time to look for ways to empower and improve the businesses your MSP supports. Which technologies could boost employee performance and efficiencies, elevate customer satisfaction and retention, increase revenue and profitability, or meet other company-specific goals?  MSPs must continue to find new ways to provide more…

Changes are about to transform a major segment of the communications industry – texting. Mobile carriers are implementing new rules and fees for business texting to cut down on unsolicited text messages and spam.