MSPs Should Own “the Last Mile” of Digital Transformation Some see the cloud as a single entity capable of taking people to unimaginable heights with little technical support. After setting up a new account, users simply need to click a link or download an app, and off they go!    The reality is that the cloud…

Most businesses need expert support to develop and implement their IT infrastructure and craft long-term technology strategies. While monitoring and managing those systems are still highly valued, SMBs need MSPs that provide vision and expert insight. Organizational leaders want results and solutions that address the real concerns that keep them from optimizing their operational efficiencies,…

A managed services firm may differ widely from other businesses, but when it comes time for an owner or investor to sell, everyone wants the best deal. Unfortunately, some find out the value of their organization is not what they’d hoped and end up compromising on the price or other critical factors. For example, potential…

The channel is a diverse community consisting of organizations following a wide variety of business models. Every MSP firm differs, from the clients they support and individual areas of expertise to the solutions and support options listed in their portfolios. Most build those offerings to fit the specific needs of local businesses to maximize their…

In the business world, speed and efficiency drive success. Achieving high-margin sales while minimizing expenses creates a healthy bottom line and provides the organization with capital to hire new people and expand operations. Great accomplishments tend to fuel even more success.  That’s one of the main goals of the sales team. Building on success with…

Evolving an IT Services Firm to 2032 Standards  The managed services community is an ever-evolving and increasingly competitive segment of the IT industry. As clients’ needs and compliance requirements change and technology progresses, MSPs must shift their attention and business models to best support those organizations and drive new revenue streams. The more customers rely…

Perfection may be a lofty goal for MSPs, but when pitching new technologies or upgrades to existing solutions, that’s precisely what clients expect. Unfortunately, that high bar continues to rise, and the objectives can be harder to hit as more employees flee the traditional corporate environs. The WFH and hybrid office options add tremendous unknowns…

IT services providers go through a lot to support their clients properly. From handling late-night and early morning service calls and pushing out never-ending updates to tailoring a litany of solutions to meet the needs of each end-user, the responsibilities never end. That list of obligations can grow quickly as MSPs build out their portfolios…

After sharing the news of ConnectMeVoice’s acquisition with our MSP, ITSP, agent and other partner communities, a few questions emerged that we wanted to answer in a format everyone would appreciate. First, for those unfamiliar with Cloudli Communications, the organization is a Montreal-based, industry-leading provider of voice, data and messaging solutions. Led by CEO Gavin…