Do you have a lot of spare time on your hands and a passion for crunching numbers using archaic government-supplied formulas? If you’re like virtually every other business owner or manager, the answer is a resounding “NO!” Add a few exclamation points to that for MSPs, especially those who prefer spending their time on business…

Communications are critical to every business. If your managed services firm isn’t delivering email, instant messaging and collaboration tools, or phone solutions, your clients are likely sourcing them from some other company. Few organizations can run their operations successfully without those services. No matter how big or small, regardless of industry or client size, businesses…

Author:  Raffi Jamgotchian Channel Chief, ConnectMeVoice Small business owners have a lot of needs, and it’s not easy for MSPs to uncover all those pain points with the limited time they get to speak with current and prospective clients. That’s why you have to make the most of every minute you get with decision-makers. Questions…

MRR is the lifeblood of a managed services business. A steady and growing monthly income fuels expansion, keeps costly borrowing to a minimum, and gives providers the freedom to experiment with new services and markets. A strong cash flow provides the working capital MSPs need to build successful practices that meet their clients ever-changing preferences,…

You hear about it every day, a relatively new technology company discussing the “partner friendly” nature of its products, services, and programs, yet never delivering on those promises. Based on conversations with many MSPs and other IT services business owners, that scenario plays out too often in the channel. It takes a community of committed…

Creating seamless and efficient communication is essential for just about any business that wants to improve its customer service, but even more so for those that sell automobiles, RVs, motorcycles, ATVs and other types of vehicles. With multiple departments such as sales, finance, service, and parts all communicating internally and externally, the ability to streamline…

A mistake that many businesses make is traveling too far from their intended path. While changes may be needed, especially when a firm’s financial situation takes a sudden turn for the worse, some leaders decide to transform their organizations in ways that run counter to their core competencies. That rarely ends well. The decisions that…

Manalapan, NJ (May 1, 2019) — ConnectMeVoice, a channel-centric hosted VoIP and unified communications provider, is pleased to announce the appointment of Raffi Jamgotchian to lead its channel sales and marketing efforts. “Raffi has the perfect blend of technical and IT business experience and professional demeanor to be a channel chief,” says Scott Seltzer, Founder…

Your clients may be struggling in ways you would never conceive. IT services professionals are the experts at anything computer-related, from delivering quality solutions and support to securing their clients’ infrastructure. It requires a completely different skill set to address more business-focused issues, and not every MSP has those capabilities.