MRR is the lifeblood of a managed services business. A steady and growing monthly income fuels expansion, keeps costly borrowing to a minimum, and gives providers the freedom to experiment with new services and markets. A strong cash flow provides the working capital MSPs need to build successful practices that meet their clients ever-changing preferences,…

You hear about it every day, a relatively new technology company discussing the “partner friendly” nature of its products, services, and programs, yet never delivering on those promises. Based on conversations with many MSPs and other IT services business owners, that scenario plays out too often in the channel. It takes a community of committed…

Creating seamless and efficient communication is essential for just about any business that wants to improve its customer service, but even more so for those that sell automobiles, RVs, motorcycles, ATVs and other types of vehicles. With multiple departments such as sales, finance, service, and parts all communicating internally and externally, the ability to streamline…

A mistake that many businesses make is traveling too far from their intended path. While changes may be needed, especially when a firm’s financial situation takes a sudden turn for the worse, some leaders decide to transform their organizations in ways that run counter to their core competencies. That rarely ends well. The decisions that…

Manalapan, NJ (May 1, 2019) — ConnectMeVoice, a channel-centric hosted VoIP and unified communications provider, is pleased to announce the appointment of Raffi Jamgotchian to lead its channel sales and marketing efforts. “Raffi has the perfect blend of technical and IT business experience and professional demeanor to be a channel chief,” says Scott Seltzer, Founder…

Your clients may be struggling in ways you would never conceive. IT services professionals are the experts at anything computer-related, from delivering quality solutions and support to securing their clients’ infrastructure. It requires a completely different skill set to address more business-focused issues, and not every MSP has those capabilities.

Few businesses are stationary today. Chances are, some if not all of your clients have employees working from home, in other offices, or while on the road. The world has become a much smaller and more accessible place for conducting business. The latest workplace-related research confirms those trends. Forbes estimates that 50% of the U.S.…