Real estate is by nature a communication-heavy industry. Ninety-four percent of agents contact their clients via email, 91% through telephone calls and 90% by text messaging. With that in mind, the last thing any MSP should be offering their realtor clients is sub-par phone systems. Responsiveness and prioritizing communication is key to success in industries…

The first step in establishing a new business relationship is creating an environment of trust. Your clients need assurances that your team is committed to their well-being and will bring the skills and knowledge required to keep their IT systems and productivity at full capacity. That comfort level won’t happen without clear and concise communications…

One of the best ways for your restaurant clients to maintain their long-term success is to keep their customers engaged and satisfied. From offering quality food and service to providing real-time responses to their questions and concerns, those activities affect their bottom lines. Utilizing the right technologies helps them accomplish that mission. According to the…

Do you have what the experts refer to as a “complete services play?” That’s essentially a portfolio that supports your clients’ entire technology ecosystem ‒ a soup-to-nuts offering that addresses virtually all of their computer, network, compliance, policy, and strategy needs. That approach helps MSP ensure customer loyalty and secure new business. After all, when…

In today’s world, when dealing with sales and customer service activities, people expect immediate responses and timely results. For small businesses with limited staff, that can be a challenge.

December is a time for business owners to reflect on the year’s challenges, successes, and disappointments, and to carefully study the predictions and precautions of industry observers and experts. Some say it’s an exercise in futility ̶ suggesting these endeavors rarely result in substantial changes ̶but for the vast majority of business leaders, these annual…

Most conventional workplaces used to have a locally-hosted phone system that provides separate lines for each employee. Not surprisingly, that can be quite expensive due to the initial investment, maintenance and service fees. Thankfully, we are in a more advanced business era and the traditional workspace is quickly changing. Employees expect to have more freedom,…

A More Efficient Way Forward for Your SMB Clients VoIP is an easy and inexpensive tool that allows your customers to gain more flexibility in their most valued business communications platform. From offering a cloud-based infrastructure to powerful mobility features, the benefits are clear. Considering most companies rely on phones to work every day, why…

Price is the absolute last topic channel professionals want to talk about with their customers. That strategy can be challenging, especially when dealing with highly cost-conscious business prospects. MSPs who can keep the focus on their customers’ issues and needs ‒ and hold off the pricing conversations until decision-makers have bought into the solution ‒…