Despite the negativity from end-users and the tech community, as well as the occasional outage that negatively affects organizations’ operations, businesses rely heavily on Microsoft’s tool sets today. The company’s suites and features have evolved significantly over the years with conservative variations and a number of essential upgrades, Microsoft’s suite features have grown exponentially. When…

When businesses experience major disruptions, difficulties are bound to ensue. To say that over the last seven months we may have seen the most significant disturbance organizations will ever face would likely be an understatement. Businesses had no choice but to shut down. Over a couple of weeks, organizations transitioned most non-essential employees offsite, and…

CPAs use their knowledge in finance, data mining, and accounting to provide valuable business intelligence to many organizations. Strong communication skills are a must for accountants to deliver concise information to help their clients make insightful decisions. As in other fields, these engagements take place over the phone or via video chat. This is especially…

IT professionals are nothing if not adaptable. Throughout the years, they have made huge strides in changing their business model to accommodate their clientele – from the early days of storefront sales and break-fix support to today’s full-fledged managed services operations. There is a wide array of services and software that MSPs can offer, yet…

The business world has seen a dramatic shift to Work from Home (WFH) environments. Organizations, both big and small, made a mad dash to get every employee quickly and safely out of the office to circumvent the pandemic. That transition was somewhat chaotic. However, now that a few months have passed and things have settled…

Lawyers are often on the move, appearing in court and going to meetings with clients, all while taking calls on cases and handling other tasks in between. Today’s attorneys need tools that seamlessly transition phone conversations from their inside office lines to external devices without interruption. Having robust, mobile, and reliable business communications are essential…

When it comes to increasing profitability and growth, business owners who focus on efficiency typically enjoy the greatest success. Time is money, after all, and emphasizing management efficiency can automatically boost margins and help ensure expansion plans come to fruition for you and your clients. Both points highlight the reason why integrations are so valuable.…

It happens to every MSP at some point. A client asks explicitly for a technology that is not currently in your firm’s product or services portfolio, or your team discovers a need that they cannot fulfill during an onsite visit. How do you handle those situations/opportunities? Do you research the solution options and build out…

Finding the right solutions to advertise to customers and prospects can be a challenge, even under normal circumstances. Now add in the stress business leaders are facing with the uncertain economy fueled by the COVID-19 pandemic. While those organizations may not think they are in the market for new applications or software, now is an…