In today’s world, when dealing with sales and customer service activities, people expect immediate responses and timely results. For small businesses with limited staff, that can be a challenge.

December is a time for business owners to reflect on the year’s challenges, successes, and disappointments, and to carefully study the predictions and precautions of industry observers and experts. Some say it’s an exercise in futility ̶ suggesting these endeavors rarely result in substantial changes ̶but for the vast majority of business leaders, these annual…

Most conventional workplaces used to have a locally-hosted phone system that provides separate lines for each employee. Not surprisingly, that can be quite expensive due to the initial investment, maintenance and service fees. Thankfully, we are in a more advanced business era and the traditional workspace is quickly changing. Employees expect to have more freedom,…

A More Efficient Way Forward for Your SMB Clients VoIP is an easy and inexpensive tool that allows your customers to gain more flexibility in their most valued business communications platform. From offering a cloud-based infrastructure to powerful mobility features, the benefits are clear. Considering most companies rely on phones to work every day, why…

Price is the absolute last topic channel professionals want to talk about with their customers. That strategy can be challenging, especially when dealing with highly cost-conscious business prospects. MSPs who can keep the focus on their customers’ issues and needs ‒ and hold off the pricing conversations until decision-makers have bought into the solution ‒…

Time is money. That’s not an earth-shattering revelation for MSPs and other business owners, but a reminder that efficiency can significantly impact their profitability equation. That type of lean attitude helps ensure companies can maintain a healthy cash flow and access the capital to fuel their leadership teams’ customer acquisition and business expansion plans. In…

The cloud revolution has been good to the business community and, believe it or not, reduced capital expenditures are not the most significant benefit. This transformation is all about flexibility and mobility, giving organizations and their employees more options when it comes to how and where they work.

People hate change. Some embrace transformation in their personal lives or will switch jobs when their routine becomes unbearable or unfulfilling, but many will resist altering their daily activities unless it provides some personal benefit.

The digital age has arrived. Unfortunately, the era of cloud computing is creating an increasingly larger chasm between the haves (enterprise companies) and the have-nots (small to mid-sized businesses). What that means is that organizations with little or no technical resources can find themselves at an extreme disadvantage over bigger competitors in today’s computer-driven business…