UCaaS Services
Business Unified Communications
for Today and Tomorrow
Cloud Hosted VoIP
Promote your company's growth and success with our Hosted VoIP service. With ConnectMeVoice by Cloudli, you get access to the latest cloud-based business phone features:
- State-of-the-art portal and world-class heads up display (HUD)
- Auto attendant
- Intuitive call control and routing
- Softphone complete portfolio - Mobile app, PC/Mac phone
- SMS/MMS text and chatNotification of messages - voicemail, text, chat or video
- Voicemail speech to text translation
- Call screening and recording
- Advanced call center routing, monitoring, and reporting
Audio/ Video Conferencing
Audio/Video conferencing enables better collaboration with internal co-workers and outside customers, partners, or remote employees. The ConnectMeVoice by Cloudli audio and video conferencing offers all the features you want:
- Comprehensive user management
- PIN-based access and security
- Future integration with Outlook and Google calendaring
The difference between ConnectMeVoice by Cloudli’s audio/video conferencing services compared to third party offerings comes down to integration. Integration of management, reporting, configuration, and operation. This reduces training, cuts cost and dramatically increases productivity.
Call Center
The ConnectMeVoice by Cloudli call center module delivers an integrated cloud-based contact center designed for businesses of any size. Our call center solution has the features that Call Centers really need:
- Advanced queuing strategies
- Manage agents, tiers, and queues independently or
- Use sophisticated call routing strategies to meet dynamic calling demand and agent availability
Included comprehensive reporting and analytics offers insights into agent performance and quality of service. Understand call volume, call waiting, abandoned calls, agent utilization, and more with the portfolio of reports and analytics. Customize report data to display information the way it makes the most sense.
Text & Chat
SMS/MMS and chat systems are the new preferred way communicate, inform, update, or collaborate with others. But new regulations like A2P 10 DLC make compliance complicated. We have helped organizations of all sizes navigate the new SMS regulatory environment,
ConnectMeVoice by Cloudli offers all the communication types, including basic chat, SMS and rich messaging. Use our mobile app, softphone, and even our portal to send and receive internal and external messages. Continue the conversation on any device at any time, as all messages are synced to every device.
SIP Trunk
Raise your existing premises-based phone system to the cloud with ConnectMeVoice by Cloudli's SIP Trunk solution. You can use an on-premise PBX and our world renown telco carriers without the hassles of number porting or the disruption of deploying a VoIP phone system.
Or leverage ConnectMeVoice By Cloudli partnerships for clear, reliable voice and video communications by porting numbers to ConnectMeVoice by Cloudli. This brings all the advantages, benefits and capabilities native to our unified communications platform to the user.
Virtual Office
The ConnectMeVoice by Cloudli virtual office is ideal to support today’s work from anywhere workforce. It gives them the tools to communicate, collaborate and work from anywhere.
Our virtual office brings together a reliable, flexible mobile app, PC/Mac optimized softphone plus broad support for the leading physical phone brands.
Key is our integration giving visibility and management of messages, communications, and recent activity on every device. Leverage WiFi or Cellular networks for access anywhere, anytime and any place.
Reporting Analytics
The ConnectMeVoice by Cloudli Clarity portal has 10 native reports, from a general calling overview to detailed extension-based reports. The reporting module allows for full customization of reports, including dynamic charting, column display, data sorting and more.
All reporting data is available via APIs or CSV exports making it easy to embed data into existing dashboards. Reports can be regularly scheduled so information is in your inbox when you want it.
Eight additional Call Center reports cover all the major elements of a call center, such as Queues, Tiers and Agents.
Clarity™ UCaaS Open Platform
The ConnectMeVoice by Cloudli Clarity platform is the industry's foremost combination of VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. It’s unified management portal makes operations simpler and easier.
The Clarity platform is highly reliable, fully integrated, unified communications system that helps small to medium sized organization keep employees connected, reduce costs, simplify management, and increase productivity.
Built on modern REST APIs, the ConnectMeVoice by Cloudli Clarity platform can be your white labeled UCaaS service or embedded into another software application for value added services.