No matter the level or size of the companies you support, unified communications is quickly becoming an essential service for MSPs. UCaaS is nothing new and has certainly proven its worth with millions of businesses. Thanks to the proliferation of remote and hybrid work models, more organizations have embraced the need for these all-in-one communications hubs.
UCaaS has many amazing benefits, such as enhancing productivity and allowing employees to utilize any device from anywhere. Perhaps the most critical ability is maintaining operations via the cloud even when the main facility is unavailable. If there’s anything we learned in 2020, it is the need for business continuity.
Of course, unified communications is not only good for emergencies (such as pandemics). The future looks much different for businesses today than it did a year ago. According to Hays, a respected recruiting firm, 55% of employers expect their workforce to split their time between home, the office, and other locations.
Why is UCaaS Essential for Hybrid Workforces?
The new workplace is all about flexibility. Unified communications help businesses meet that goal. These platforms combine all the tools employees need to collaborate, enhance workflow, and get their job done more efficiently. The best part is that achieving those goals will no longer be affected by their location.
1. Same Service, Different Locations
In-person and remote work in tandem is becoming the new normal. Flexibility is crucial. Today’s businesses must be able to allow all team members the same services, regardless of location. With everyone using the same technologies, it is much easier to keep everyone on the same page. If team members have to use different tools based on their location, there is bound to be more confusion, less engagement, and a reduction in overall efficiency.
One of the challenges many found transitioning to WFH was maintaining routines and productivity. Initially, everyone scrambled to obtain platforms and software that would keep everyone connected and well-organized. Unfortunately, this just brought on an overwhelming amount of tools, only adding confusion and extra steps. Customized UCaaS simplifies the communication process, acting as a central hub for everything from calls and chat to file and screen sharing. The ability to navigate conversations with colleagues and customers is essential for employees working from multiple locations.
Cooperation also took a major hit thanks to the pandemic. In-person meetings, water-cooler chats, and sharing files hand to hand suddenly became impossible. The office could no longer serve as the hub for team activities. For many hybrid workforces today, unified communications have taken on this role. Can’t meet in person? Use video to host a meeting, online conference, webinar, tutorial, etc. Need to send a quick memo that doesn’t quite require a video message or an email? Send a text message instead. Those are just a few of the many benefits your clients can enjoy with UCaaS. Employees can communicate how they want from wherever they are at that point in time.
Powering the Modern Business
The future is here. Business operations have changed drastically over the past year and will continue to do so. Organizations need robust solutions that enhance processes, save costs, and increase productivity – unified communications provide all of that and more.
Not only is UCaaS extremely beneficial for your clients but your own business as well. Expand your monthly recurring revenue and offerings to current customers.
Is your team ready to bridge the gap between your customers’ remote and in-office staff? Because UCaaS isn’t an option anymore, it is a necessity.
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