Status Updates

Current Status

Date/Time: 7-22-2019 Time: 4:35 pm Eastern Time

Current Status: Online

Started: 3:05 pm Eastern Time

Resolved: 4:00 pm Eastern Time

Affected Systems: Service issue on Server HA0 (Currently affecting BLFs)

 

An issue affecting service was detected. This issue is affecting service on server HA0. As a result BLFs (monitoring lights and parking) are currently not working. Call flow should be currently online. The reported audio issues should be resolved. Our engineers are currently continuing to further work on the issue.

 

Targeted resolution/next update:

Call flow should be currently online. The reported audio issues should be resolved.

BLFs (monitoring lights and parking) subscriptions are currently blocked. If it is an urgent need to have your monitoring or parking restored please contact us. Otherwise we will have this function fully restored as soon as possible.

 

What can/should you do:

1. Please re-boot your phone if you are still experiencing call flow issues.
2. Please be sure that any firewalls with white labeled IP addresses include our backup site: 69.9.45.128/24
3. Also please note that BLFs (monitoring lights and parking) subscriptions will not be operational. If it is an urgent need to have your monitoring or parking restored please contact us. Otherwise we will have this function fully restored as soon as possible.

 

If you need immediate attention or support please contact our support team at helpdesk@connectmevoice.com, or contact us at 732-490-9007 ext 2.

 

We value and appreciate the trust you place in us for your communication needs.