Managed service providers need a steadily growing monthly recurring revenue (MRR) to be successful. With increasing income comes the ability to focus on creating new services, discover new markets, and keep the all-too-common borrowing to a minimum.
Of course, the more MSPs can grow their MRR, the less they need to worry about all the regular expenses that plague their day-to-day operations and expansion. Luckily, there are a multitude of opportunities in the channel to address all the issues that cause them profitability concerns. One positive trend that is proving to be quite lucrative for providers is the move to mobile workforces.
Many companies, large and small, are employing remote employees, whether those people are out of the office every day or just on the road from time to time. Mobile staffing allows businesses to expand their teams with a more diverse workforce, increase job satisfaction and productivity, and compensate for a variety of logistical problems, including poor traffic conditions and dangerous weather.
Of course, employing people outside the office has its challenges, too. For example, when a coworker is across town, or even across the country, you can’t walk down the hall to collaborate on projects or set up a meeting. Immediacy can quickly disappear when remote workers are limited to email communications.
Solving those problems is what brings revenue to MSPs. For a remote workforce to be efficient and reliable, staffers must be well connected and secure. Luckily for both you and your clients, there are several services you can offer that will help them accomplish those goals.
Hosted VoIP is a great way for your client’s employees to stay connected while out of the office. These voice technologies provide flexibility for remote workers, allowing them to take and make calls on smartphones, PCs, and other mobile devices as if they were using a phone on their desk. Clients’ employees can be more productive without being tied to a specific location.
Staffers can also access pertinent records for both incoming and outgoing calls. Managers can monitor discussions and track key call statistics, like duration, number of contacts and more.
Not every remote worker sits in front of a desktop all day. VoIP gives them the ability to utilize a mobile app for phone calls, change call routing, and receive messages via text. Each of those features can give your client’s workforce more flexibility and improve the efficiency of their operations.
When employees working in the same building, collaboration is easier, so a remote workforce relies on tools to break down the space barrier and provide the same immediacy as a face-to-face conversation. Consider providing your clients with applications that allow team members to keep track of tasks, goals, and projects, as well as messaging systems like Slack to enhance the unified communications experience.
Sometimes meetings are inevitable. MSPs should consider alternatives like WebEx, Zoom, or other online conferencing tools that allow workers to share screens and documents.
You wouldn’t leave any office network unprotected. The same rule applies to your clients’ employees who work remotely. Make sure out-of-office staff are utilizing a VPN to protect communications and data regardless of their location, without fear of a cyberattack.
If your customers allow their employees to use personal devices, implement the standard anti-virus applications, firewalls, and encryption solutions. Training is the key. It’s difficult to ensure remote workers are complying with security policies unless you regularly test their proficiencies and monitor their systems for irregularities and malware.
There are many tools that MSPs can leverage to protect their clients’ remote workforces. Mobility support is a point of differentiation for your business. With advanced knowledge and a comprehensive understanding of the remote workplace, you can increase your sales and profitability.
Is that expertise in your wheelhouse? Consider offering Remote Work as a Service (RWaaS) to your clients with a variety of tools and software that best fit their business needs. You’ll enjoy a significant boost in your recurring revenue stream and increase your value to key customers.
Are you up to that challenge? The ConnectMeVoice channel team is ready, willing, and fully prepared to help your team can those capabilities if not already core skills. Give them a call at (800) 743-1208 or visit our Partner Page for more information.
If you enjoyed this blog, you might also be interested in the blog: CMV: Eight Ways VoIP Can Increase Sales for Your MSP