Mobility is a key component of the modern workforce. Just as smartphones are now an indispensable part of everyone’s personal lives, those devices are becoming even more critical for the WFH community. With the major shift in the business world this past year, the average organization’s needs and objectives are changing.
No longer are on-premises PBX and physical office phones the norm. Instead, Work from Anywhere (WFA) and Work from Home (WFH) are how many businesses operate nearly a year into the pandemic. These dynamic work environments demand new types of communication platforms that are flexible, adaptable, and reliable.
These systems must meet your clients’ needs and make the work processes simpler. This is just one of the many reasons why VoIP mobile applications are being widely praised and well received by those working outside the traditional office space. Of course, there are other motivations for IT services companies and their clients to adopt more flexible VoIP applications, including:
1. Empowering the Mobile Workforce
Naturally, mobile applications permit employees to work just about anywhere – at full capacity. Utilizing an app gives users the same capabilities as they would have in a traditional office setting. Heads-up displays (HUD) are a great example, giving employees real-time information on incoming callers, such as previous purchases, notes of earlier conversations, payment methods, and account balances.
Employees can also maintain privacy and professionalism by using company phone numbers instead of their personal lines. Similarly, workers have the ability to send and receive texts the same way. Even team members in a WFH environment can mute business calls or indicate they are in a meeting or involved in another conversation. With a mobile app, users can easily review voicemail messages and check out other call details.
2. Any Device, Any Communication Type
The sudden thrust into remote work showed many businesses that collaboration is not very effective using just one medium. VoIP applications allow employees to pick from many options – voice, text, chat, or video. Text and chat may make the most sense for quick questions, whereas video conferencing is best suited for meetings and personal discussions. With multiple options, conversations can be both convenient and productive.
Communicating with one device can also be limiting for employees on-the-go. The ability to use mobile phones, computers, and tablets gives companies more flexibility and can be a differentiator for workers who like to use different technologies in separate places.
3. Valuable Integrations
Today’s workforces need WFH-enabling platforms that make daily tasks easier. Integrating unified communications with tools like Microsoft Teams and other cloud programs helps create a seamless user experience. For example, enabling click-to-call from any site in the Chrome browser or the Teams application simplifies the communications process. Users can also make calls directly from these mediums using their company extension.
An added benefit of integrating VoIP with Microsoft is the ability to leverage Outlook, OneDrive, and other features. Bringing all of these essential business tools into a single interface not only makes collaboration easier but enhances workers’ production and efficiency.
Never underestimate the value of a productive work team in the current business landscape. VoIP applications increase workers’ effectiveness with features such as automatically integrating contacts, quick links for fast dialing, and the ability to add others to two-way calls rapidly. Like a traditional office phone, Busy Lamp Fields (BLF) can monitor several lines as an attendant. Users can transfer and park calls with a single touch, intercept them for another party and instantly call another extension. Employees can also set emergency modes during urgent situations to route calls and ensure business continuity.
MSPs’ Time to Shine
The age of tethering people to a cubicle is over. Service providers must offer remote work-empowering tools to stay relevant. And while there is hope that companies will repopulate their offices in the future, the likelihood that many employees will be staying home is high.
Today’s labor force needs ways to communicate using systems that flexible to their needs and work situations. While many platforms enable WFH, VoIP mobile applications combine an office phone’s functionality with the flexibility of mobile applications. MSPs can give their clients all those features with the ConnectMeVoice generically branded app, Voice Cloud Connect. Check out the latest UC offering for business at https://voipcloudconnect.com/ applications.
If you enjoyed this blog, you might also be interested in the blog: The Equalizer: Video is Invaluable to Business Communications