Five Ways MSPs Can Empower the SMB with UCaaS and ConnectMeVoice

The business world is in constant evolution. Even before the COVID-19 pandemic, organizations were becoming more mobile, turning to the cloud, and continually searching for more efficient ways to run their operations. That movement gained speed over the past few weeks.

Considering the rapid changes organizations have been adapting to recently, the mobility movement is sure to continue when business restrictions lift, especially where communication is concerned. Almost every workplace is using (or wishes they could be using) messaging apps, video conference tools, and other remote tools. Still, relatively few are integrating these solutions to streamline the user experience ‒ that’s why MSPs can benefit from offering UCaaS.

With a service model that delivers a broad spectrum of telecom and communication software over IP, providers can give their clients the ability to communicate effectively with coworkers and partners from any location on any device. With the needs of organizations across the globe changing, make sure you can effectively support your customers with these types of solutions in their time of need. 

If not, they may start looking for answers on their own during or after the pandemic. While you have their attention, start discussing the ways you can empower their business today. Here are five of the ways UCaaS can benefit those SMBs:

1. All-in-One

Perhaps the most significant advantage of UCaaS is an MSP’s ability to integrate all communication applications into one platform – messaging, video, text, voice, and critical business applications. Combining everything into a single solution saves time and efficiency for remote workers as well as for office-based staff members. Employees can access the platform from any device connected to the internet. With staff working from a variety of locations, such as homes and while on the road after the pandemic, most business owners will benefit from the flexibility of these streamlined communications systems. 

2. Scalability

With organizations all over the world making drastic changes with their workforces, the ability to add or subtract services as needed is an attractive option. Unlike traditional phone systems, adding a new user won’t require your clients to purchase new equipment or take a lot of your team’s time to get them acclimated to the solution. That’s a win-win for everyone. Similarly, during downsizing, your clients won’t be stuck paying for unused extensions and surplus equipment. With UCaaS, you can turn on or turn off lines and prevent your customers from getting stuck with high installation and disconnection costs. That’s an excellent way to increase customer satisfaction and grow your relationship, which can help drive renewals and long-term revenue options.  

3. Cost Savings

In uncertain times when income is not a given, the current pandemic being a prime example, spending money on costly new communications equipment is likely the last thing on your clients’ minds. Since UCaaS utilizes the cloud, your clients’ hardware investments will be minimal, as will support and service requirements. Your customers can avoid the hassles (and cost) of regular software updates and other onsite maintenance issues.

4. Integrations

UCaaS is an excellent stand-alone tool, but these platforms are extremely powerful when you integrate them with other applications your clients rely on to run their businesses, including CRMs and collaboration and recruiting tools. Connecting these systems empower employees, helps them organize projects and calendars, and improves the efficiency of their communications and reporting processes. For example, a CRM integration with a UCaaS platform can allow workers to log calls, dial directly by tapping app interface, and view relevant customer or prospect information on a single screen.

5. Mobile Workforce

The ability to communicate from various devices through voice, SMS, and video is a huge advantage for businesses with employees working from home, either temporarily or long-term. UCaaS gives your clients greater insight and visibility into their operations with various metrics and tracking options. Management can leverage productivity and accountability tools to identify issues and collaborate with team members to boost sales, oversee accounts, or attain other business objectives. In uncertain times, MSPs can give their clients more control and oversight to stabilize operations and better support their employees.  

Provide Complete UCaaS Support

Those are just a few of the benefits UCaaS can bring to your customers. Many SMBs are struggling to adapt their operations to deal with the current situation, so MSPs need to do everything they can to provide solutions and support for those clients in their time of need.

UCaaS is one of those answers. It’s not a matter of if your clients need these technologies, but what company can help them design, procure, implement, and support a new system, and how quickly that can happen. You can handle those tasks easily with the right tools and partner programs.

ConnectMeVoice has your back. Our partner team helps MSPs support their SMB clients with flexible, scalable solutions that can keep their business afloat and employees on-track. In times of crisis, organizational leaders look to the people they trust, especially MSPs, for solid answers. Contact the ConnectMeVoice team to learn more about the UCaaS service and support options you can deliver to your SMB clients today.

ConnectMeVoice has your back. Our partner team helps MSPs support their SMB clients with flexible, scalable solutions that can keep their business afloat and employees on-track. In times of crisis, organizational leaders look to the people they trust, especially MSPs, for solid answers. Contact the ConnectMeVoice team to learn more about the UCaaS service and support options you can deliver to your SMB clients today.

If you enjoyed this blog, you might also be interested in the blog: Six Ways MSPs Can Ensure VoIP Success in the SMB.