When businesses experience major disruptions, difficulties are bound to ensue. To say that over the last seven months we may have seen the most significant disturbance organizations will ever face would likely be an understatement.
Businesses had no choice but to shut down. Over a couple of weeks, organizations transitioned most non-essential employees offsite, and many began working exclusively from home. What started as a temporary fix became the new reality. The modern workplace’s drastic upheaval has caused many small businesses to struggle to adjust operations, from securing workstations and staff outside the corporate network to ensuring everyone had the tools needed to accomplish their goals remotely. Both companies and employees had difficulty making that transition.
This is where MSPs earn their fees. Whether your clients already had some staff working remotely or are entirely new to the WFH experience, you can help them stay motivated and well-organized. Consider providing your customers with the tools they will need to keep their team productive − no matter where they may be located.
1. Task Management
With employees seemingly left to their own devices, a good task management solution will go a long way in simplifying their workdays. These planning applications go beyond the standard to-do list. Task tracking tools provide both a broad and specialized look at workflow and projects. With all that information in one place, you cane sure your clients’ employees are well organized and accountable.
Every management platform has different features, so do your research and find the best option to meet their particular business needs. For example, a planning application that can sync across many types of devices will ensure staff can stay connected, whether using laptops, tablets, PCs, or smartphones.
2. Messaging Applications & Video
Chat software is more than a new version of the water-cooler. These programs provide workers an excellent way to have quick discussions and offer instant feedback. These applications usually allow users to share files, access archives easily, and create separate groups or channels to focus on specific projects or areas of the business. By keeping everyone organized, these solutions help companies increase efficiency and productivity.
Not everything can be communicated through messaging. A web conferencing tool is essential for collaborating with team members on projects, brainstorming, and sharing feedback − with the bonus of seeing each other’s image. Video meeting software allows users to share screens, remotely control features, and highlight ideas with a variety of drawing tools. Of course, not all conferencing applications are created equal. Choose a version based on the options and features that will best fit your clients’ needs.
3. Productivity Tracking Solutions
Efficiency is tough to measure when employees are nowhere in sight. Productivity tracking applications eliminate that problem. These solutions offer real-time monitoring, timekeeping, and alerts related to a multitude of employee activities. Managers can also receive reports and statistics on-demand using the same apps and web pages.
The great thing about these solutions is they allow your clients to access, analyze, and ultimately improve performance data. When employees progress, your clients save time and money. When teams complete projects faster, they have an opportunity to take on additional tasks or significantly increase their workload.
4. Hosted VoIP
While messaging applications and video conferencing software keep staff connected, IP-based telephony provides a great way to stay in touch with customers, business partners, and others. Voice technology gives employees flexibility by allowing them to make and take calls on smartphones, PCs, and other devices. This freedom means staff members don’t have to be tied down to a single location and can roam to wherever they’re needed (including home).
Hosted VoIP platforms can also integrate with Customer Relationship Management tools. This integration saves time by automatically logging calls and allowing users to access records quickly for incoming and outgoing calls. These features help your clients pay closer attention to their customers and ensure everyone feels properly supported and actively engaged. To top that off, employees can increase their own efficiency by skipping unnecessary manual steps.
Managers can also track key statistics, such as call duration and the number of contacts, to gain better insight into staff activities.
A mobile workforce needs comprehensive data and network protection measures. Believe it or not, keeping information and systems safe is key to productivity. Implementing anti-virus software, firewalls, and encryption, and utilizing VPNs are essential defensive measures that allow employees to focus on the work at hand. The last thing your clients need is to have staff members side-tracked by unforeseen technical issues.
Remote work can be a challenge since onsite IT is not readily available. In-person fixes might not be possible, so RMMs and other monitoring programs will be critical to keeping your customer’s operations running smoothly. The ability to quickly hop on a computer and solve the problem can significantly decrease downtime.
When you have your customer’s security down pat, they are free to focus time and energy on accomplishing their goals instead of troubleshooting.
Building a Productive Digital Workforce
Are your clients considering a permanent WFH option? Do they have solutions in place to ensure their team members can work efficiently and effectively? Whether the answer is yes or no, chances are they will be transitioning some workers in the future and need your expertise to make this transition successful.
Working from home doesn’t have to lead to an unorganized and unproductive workforce. With the right solutions, they can carry on their business as usual. Get your customers on the right track by offering the remote-enablement tools they need to succeed.
If you enjoyed this blog, you might also be interested in the blog: Supporting Your Accounting Firm Clients with Hosted VoIP