Enterprise Class Features and Services
ConnectMeVoice Clarity™ unified communications platform (UCaaS) has the enterprise-class features that organizations demand: from flexible Auto Attendants and comprehensive Call Control to Call Center with Audio/Video Conferencing. Use text and chat to communicate with external or internal constituents. Some key features are:
Affordable Call Path Pricing
Charging for unified communications service based on the number of people in an organization guarantees that organization will be overpaying. Study after study shows everyone does not use communications services at the same time. So why pay as if everyone does?
Studies also show that people spend more time outside of their office compared to sitting at their desk. They attend meetings, visit customers, and meet with others. Why pay for unified communications services that are rarely used?
With untethered users becoming the norm, ConnectMeVoice believes pricing by simultaneous active calls, or call path, makes more sense for many customers. First, it allows partners to cover every person in the organization - those with desk phones and those without. Second, our partners improve customer satisfaction by offering quality unified communications at a more affordable price. Finally, call path pricing lets our partners earn larger margins, enabling them to reinvest in their business, instead of fees.
Stress-free Support & Reliability
ConnectMeVoice provides 24 x 7 x 365 US-based technical support to our partners and their customers. Most support calls are answered by a person, not some automated attendant where you jump from menu to menu attempting to speak with a human instead of a machine. Over the past 24 months, through the height of the pandemic, over 75% of all support tickets were completed within 24 hours, and 96% completed within internal SLA standards. Partners and their customers can access the ConnectMeVoice Clarity™ portal to view important analytics and leverage troubleshooting tools to assist in quickly identifying potential issues.
CMV Clarity UCaaS platform runs in geo-redundant US data centers assuring the uptime our partners expect. In CMV's primary data center, each unified communications instance is protected by an active/active cluster to eliminate a single point of failure in our services. CMV has agreements with our Internet Service Providers (ISPs) for security and denial of service prevention.
Industry Leading Partner Program
The ConnectMeVoice partner program offers different participation levels designed to match the partner's commitment. Ranging from Affiliate and Reseller partnerships to a full White Label premier partner, each partnership level offers a balance of financial rewards and technical commitment. Partners are able to adjust their partnership status annually to better align with their business goals.
Clarity™ UCaaS Open Platform
The ConnectMeVoice Clarity™ UCaaS open platform offers the foundation for integration of discrete calling, collaboration, reporting and analytics functions into third-party software packages. This ensures the third-party software package can control the user experience while offering enhanced capabilities.
The CMV Clarity UCaaS platform is built on Restful APIs and the latest middleware making it easier for 3rd party developers to incorporate communications into their solution. Industries like human resources, recruiting, automotive dealerships, healthcare offices among others, are large users of voice, fax and video communications. Integration of calling capabilities in native business applications means less training resulting in greater productivity by end users.