It’s that time of year when everyone is looking to the future, especially with everything that has happened in 2020. More than ever, MSPs need to be thinking about ways to boost profitability, increase long-term value, and expand clientele in this harsh professional climate.
Those are objectives that many providers struggle to achieve with the traditional services model. With all the changes in the business community, IT services firms must capitalize on new offerings in 2021.
MSPs can no longer rely on just providing networking, patching, and help desk options. You can address the developing needs of the remote workforce with advanced security, cloud applications, IoT-enabled technologies, and collaboration tools.
Perhaps one of the most prominent challenges organizations faced in 2020 is communications. With many businesses moving their office staff remote, the need to collaborate virtually is increasing dramatically. Coworkers must function through technology – tech that your organization can provide – since they can no longer communicate in person.
Let’s delve into a few of the ways MSPs can provide all the communications that a business might need.
Hosted VoIP & UCaaS
Keeping staff members on the same page has been difficult for corporations used to being in the same space. Enhancing communication among team members and customers is more important than ever for IT service provider firms that are supporting clients with remote staff (including their own). A great place to start is with hosted VoIP.
IP-based telephony allows employees to use personal smartphones, tablets, or computers to make and receive calls the same way they’d use their traditional office devices. Since working from the office is no longer an option, team members can work where they want without compromising productivity.
Users can also receive messages via text, get voicemails through email, change call routing, and use pre-recorded directories. With a host of other features, your clients can continue to carry on normal office voice communications at home (or anywhere) without skipping a beat.
Are your customers in need of more integration abilities in a platform? Unified Communications is a one-stop-shop for team activities and collaborations. The critical distinction is the ability to have one-on-one or one-to-many video calls, giving the same look and immediacy as in-person conversations. Teamwork activities become fairly effortless when users can easily access messages, calls, and files and host meetings from a single location.
Providing a platform that allows users to host video meetings and store and share documents and other data is a great way to increase client productivity. MS Teams accomplishes that by putting all your clients’ information in a single place, including voice recordings, documents, files, meeting notes, calendars, and other data. These applications also help organizations track projects and assess the participation of each individual. Understanding which employees contribute the most, or least, can be handy for performance reviews.
Now that most office-based businesses have a remote workforce, Teams’ cloud-based flexibility is hugely beneficial, giving employees access to OneNote, SharePoint, Planner, and shared documents from any device.
Microsoft Teams is an excellent tool to offer your clients on its own but provides further differentiation to your organization when integrated with a hosted VoIP platform. Used in tandem, your customer’s employees can make and receive calls from Office 365 and use various devices in those communications.
Additional Collaboration Tools
Tracking tasks, goals, and projects is not as easy as when everyone worked in the same space. With a distributed workforce, providing applications that will keep everyone on the same page are bound to be well received by any business client. Task management solutions are a significant first step to simplifying peoples’ workdays. These tracking tools provide a detailed overview of the overall workflow and specific projects to improve productivity and management oversight.
Messaging applications are also a must in today’s business environment. Whether a boss is offering instant feedback or an employee is having a stress-relieving chat with colleagues, these apps provide an excellent way for everyone to stay connected. The additional ability to share files, access archives, and create separate groups and channels helps companies increase efficiency.
People cannot communicate everything through chat. Web conferencing tools are essential for teams to brainstorm and share feedback with the added benefit of seeing everyone’s faces. Most video apps also allow users to share screens, remotely control various features, and utilize drawing tools, creating as close to an in-person experience as possible.
Build Offerings = Build Revenue
To say 2020 has been challenging would be an understatement. Many are predicting we may never see a full return to normal. The current state may carry over after the pandemic.
Remote workforces are bound to be one of the primary things that will remain the same into the new year. Whether employees work from home full-time or their employers adopt a hybrid model, the common need for advanced communication measures will remain.
MSPs have an exceptional opportunity to take advantage of these shifting workplace requirements. Communications are becoming an even more essential part of your client operations and can help build MRR and long-term value for your business.
Get off to a great start in 2021. Build out your MSP’s capabilities by becoming an all-in-one communications supplier for your clients.
If you enjoyed this blog, you might also be interested in the blog: 2021 Workplace Projections that Could Make or Break Your MSP Business