What does ConnectMeVoice do?

ConnectMeVoice (CMV) provides business telephone systems to businesses of all sizes.  By fitting our customers with the right combination of services and hardware, we help you and your team leverage fully the power of modern telecommunications technology, communicate with maximum efficiency to all of your business relations, and save you money in the process.

What is ConnectMeVoice’s Mission?

To provide Superior Business Telephony Solutions to small and mid-sized businesses, with consistently reliable technology and genuinely caring customer service. Ultimately, our mission is to help our customers stay in touch with their customers and prospective customers.

How did ConnectMeVoice begin?

ConnectMeVoice was originally known as American Voicemail Network (AVN), and was founded in 1990 as a voicemail service bureau. Its founders had deep experience in the earliest PC-based voicemail systems. They leveraged their knowledge to build new services that were flexible, contained leading-edge features, and were affordable to small and mid-sized businesses.

In 2001, AVN changed its name to ConnectMeVoice, with a trio of flagship products known as ConnectMessage, ConnectAnywhere, and ConnectDirect. In addition to providing these great products directly to business consumers, we are able to serve a broad range of businesses by providing our products (as well as customized solutions) through resellers, channel partners and licensees.

What, exactly, are ConnectMeVoice’s “products” and “services”?

CMV is proud to offer three best-in-class flagship products to meet your business communication needs, now and into the future. These “off the shelf” phone plans provide turn-key solutions and immediate benefits. Each plan includes a feature-rich voicemail system, a local or toll-free number, unlimited message storage, easy web interface for account management, and a free toll-free fax number.

Of course, we would also be pleased to work closely with you on a consultative basis, to custom-tailor a solution based on your exact needs, specifications, and working environment.

What types of businesses does ConnectMeVoice serve?

CMV can provide powerful telecommunications solutions to business clients in any field or industry. We focus on four distinct categories of entrepreneurial activity: Small Business, Realtors, Virtual Teams, and Professionals.

Small Business: Small businesses do not want to appear “small” to their customers. Modern technology is on your side, and running with the big dogs has never been easier or more affordable. We offer a comprehensive package of voice, voicemail, fax, virtual receptionist, and virtual PBX features. ConnectMeVoice for small business can help your company present itself with the quality and polish of a Fortune 500 enterprise.

Realtors: A realtor phone system plays a key role in keeping agents and brokers connected to qualified buyers and sellers. A smart system will substantially improve productivity by allowing realtors to concentrate their time on qualified buyers and sellers. Information-Only Messaging, Voicemail, and Follow-Me Calling combine to form a powerful communications suite that will help win listings and close sales. In the ultra-competitive and time-sensitive world of real estate, where minutes and sometimes seconds count, one of your most effective weapons is a multi-featured yet easy-to-use realtor phone system.

Virtual Teams: Forming a virtual team - having access to the best vendors and being able to reach customers wherever they’re located - is one of the most cost-effective practices available to a small business. Yet the ability to work successfully from geographically distant places strongly depends on effective communication between the parties. Online collaboration, email, instant messaging and fax all make for easier communication. ConnectMeVoice provides a range of comprehensive, high-leverage tools and services carefully tailored for the needs of your virtual team.

Professionals: ConnectMeVoice provides premium voice services to help professional organizations find the right balance between providing optimum service and being efficient with time and resources. Our phone systems and services are cost-effective, offering traditional and digital solutions. CMV’s clients also use our solutions for intelligent time management: calls can be recorded to ensure accurate information, and call reports are provided for time tracking. Whether your practice is big or small, ConnectMeVoice is the right partner to ensure that the quality of your professional services is accurately reflected in the quality of your telephone services.

ConnectMeVoice also has expertise and experience in providing telephone systems to the Franchise Business industry: supporting franchisors in their ongoing efforts to maintain unified communication processes amongst their franchisees; helping new franchise locations get seamlessly integrated into their franchisor’s communication infrastructure; and ensuring a smooth, consistent communication experience for customers and vendors.

ConnectMeVoice is proud to be the telephone solutions provider of choice to an extensive roster of successful businesses and professional practices, in a wide array of industries.

Who are some of ConnectMeVoice’s customers?

Snap Fitness Franchisor of state-of-the-art 24/7 fitness centers operating in 44 states. In 2009, Entrepreneur Magazine ranked Snap Fitness No. 1 "Best in Category" for fitness franchises.

Expedia Cruise Ships The cruise ship division of the industry-leading Expedia.com travel and hospitality company.

AFLAC America’s #1 supplemental medical insurance company. Number 125 on the Fortune 500 list, with annual revenues in excess of $20 billion.

I’m in a related and noncompeting business. Does ConnectMeVoice have an Affiliate or Private Reseller Program?

Yes we do. We have numerous Affiliates and Private Resellers who are either earning generous monthly commissions, or are accessing our best-selling product and service packages at wholesale prices. Working with CMV can add an attractive bundle of added-value tools to an Affiliate’s or Private Reseller’s product line. Please contact us directly to explore this opportunity in more detail.

Who leads the ConnectMeVoice team?

Scott Seltzer, President and CEO of ConnectMeVoice, is a technology industry veteran with more than 25 years of experience in IT, computer programming, and specialized expertise in telephony systems. He is responsible for leading and directing strategy, growth and overall operations of the company. Scott authored the software and developed the infrastructure behind CMV's flagship products. He founded American Voicemail Network in 1991, which later became known as ConnectMeVoice. Prior to launching his own entrepreneurial ventures, Scott served as CTO for a major IT Solutions firm. In the late 1980s, he was a Systems Engineer and Programmer for IBM in Poughkeepsie, New York. Scott graduated from Pennco Technical College with a degree in Computer Science and attended SUNY in their post-graduate Computer Science program.

OK, let’s look under the hood.  What technology does ConnectMeVoice use?

ConnectMeVoice uses our own proprietary software, while partnering with best-of-breed technology partners to provide the most flexible and reliable telephony platform available. By using redundant servers and world-class data centers, CMV has achieved a near perfect up-time record since we first launched our business, and for the last decade has enjoyed one of the most consistently available telephony platforms in America. CMV utilizes HD VoIP, along with standard (PSTN) phone lines, to provide one of the clearest sounding voice communication systems on the market.

My business does a lot of faxing. Does ConnectMeVoice provide fax services?

Receive faxes: Use our FREE toll-free fax number to receive faxes. Incoming faxes are sent directly to your email inbox. Look more professional with the separate toll-free “dedicated fax number” that is included free with all plans. The days of spending extra money for a dedicated fax line and a fax machine are over!

Send faxes: You’ll be amazed how easy it is to send outbound faxes from your computer. Simply click to print your document and then select "ConnectMe Fax" from your printer choices. In essence, instead of printing on a local printer, you’re printing the document on the recipient’s fax machine. A complete replacement for your fax machine and fax phone lines, as simple as that! Of course, if you currently own a traditional fax machine, you can use it to send and receive faxes – at no additional cost – on your CMV dedicated fax line.

What is the typical Project Implementation time? In other words, from the time I sign a contract with ConnectMeVoice, how long will it take to install and integrate the new system? Also, can my new CMV system work with my existing telephones, or will my company need to buy new phones?

CMV’s basic service plans, ConnectMessage and ConnectAnywhere require no new hardware, and will integrate seamlessly with whatever telephones you are currently using. ConnectMessage and ConnectAnywhere are available instantly: you simply sign up online or over the phone, and the service is immediately activated!

Our ConnectDirect system (VoIP services), is a complete upgrade of your telephone equipment and service. It requires the purchase of hardware from ConnectMeVoice, and may require changes to your broadband Internet connectivity as well. Of course, ConnectMeVoice will help assess your needs and then determine these requirements for you. We may also need to port a local or toll-free number for you, which will allow you to continue using your current phone number. That process may take between one to three weeks, during which we will provide your service using a temporary phone number.

After my ConnectMeVoice system is installed and operational, what training will CMV provide to my team and me?

All of our customers are provided with clear, comprehensive documentation to enable you to make full use of your CMV phone system. Printed copies of your training documents and technical manuals are delivered directly to you, and those documents are available 24/7 online as well. Upon request, we also provide extensive “hand-holding” by telephone – just call us and we’ll help! We are also moving forward aggressively with both a web teleconferencing system for New Customer Training, and producing a series of online “Quick Task” training videos as well. We’ll do everything we can to help you get up and running, and receive maximum value from your CMV phone system.

Tell me all about CMV’s customer service: how do I access them? Is it 24/7/365, or business hours only? Is there any online help, or by telephone/email only?

Live support is available by phone from 9:00AM to 8:00PM eastern time, Monday through Friday, and an online live-person Chat tool is available during those same hours. Email support is also available; we answer customer service emails as quickly as possible, and always within 24 hours on business days. Finally, we’ll provide you with an after-hours emergency service pager. As we said in our Mission Statement above, our highest priority is to provide genuinely caring customer service. No matter what it takes, we are committed to making sure that your phone system stays operational, hassle-free, and excellent!

What guarantees or warranties does ConnectMeVoice provide? Is there a free trial or “test period”?

We are so confident that you will love our superior business telephony solutions that we offer a 30-day 100% money back guarantee on all of our plans. Try our service and if you are not convinced that we have the best system, simply contact us for a full refund of your initial sign-up fees.

Also, ConnectMeVoice will not require you to commit to a yearly contract; CMV is a month-to-month service. Cancelling is as easy as sending us an email. If you signed up for the ConnectDirect plan, we will make arrangements for you to return the equipment – no problem. Your satisfaction is 100% Guaranteed.

Where is ConnectMeVoice located, and how do I contact you?

CMV operates in the New York City tri-state metropolitan area, and we provide cloud-based (hosted) services to businesses throughout the U.S. and Canada. Our headquarters is in Manalapan, NJ and our satellite office is in New York City.

How can we help your business communicate better? Let us know!

Phone: 800-743-1208 begin_of_the_skype_highlighting            800-743-1208      end_of_the_skype_highlighting
Web: www.ConnectMeVoice.com
Email: sales@connectmevoice.com
Facebook: www.facebook.com/connectme.voice (please “LIKE” us)
Twitter: @connectmevoice (please “FOLLOW” us)