A powerful, flexible and incredibly affordable Hosted Call Center Solution
A truly affordable, flexible and scalable call center solution for any size customer. Our hosted VoIP solutions can include enhanced monitoring, routing and reporting for your call center needs:
ConnectMeVoice provides your company with complete flexibility, and your company’s callers seamless satisfaction, with our cloud-based call center features.
Enjoy the following benefits:
- Save on both up front and on-going costs using our cloud-based solution
- Multiple queues with flexible timeout and routing options
- Route to any type of phone: Your calls can route to our VoIP phones, home phones or even cell phones. This allows you to operate even when your office is unavailable.
- Monitoring and transferring calls using our heads-up display
- Real-time display of call center activity
- Advanced reports on queue activity and statistics
- Chat application allows messaging to individuals or entire departments
Choose to route your calls according to the following options:
- Round-robin routing
- Simultaneous routing
- Sequential routing
- Skills-based routing using tiers and levels
Want the full, enterprise-level package? CMV’s inbound call center service is also available with ConnectDirect: our cloud-based PBX and VoIP services plan.
With cloud-based flexibility, geographical constraints and time limitations are things of the past. Click the button below to contact a ConnectMeVoice representative and start envisioning your hosted call center solutions.