800 numbers and your business
An 800 number is suited to many businesses, but not all. Here are some guidelines from ConnectMeVoice to help you determine if an 800 number is right for you.
Incoming call volume. If you have a high level of incoming calls, and you deal with them swiftly, you'll likely benefit from offering an 800 number. You do not have to handle the calls live. For example, if you ask customers to call to confirm receipt of a delivery, it is acceptable to send them straight to voicemail to be prioritized and assigned for a later response.
Importance of incoming calls. If your incoming calls are important - customers calling with orders rather than with routine inquiries or confirmations - you'll certainly benefit from offering an 800 number. You want to make it as easy as possible for customers to reach your sales and customer care functions.
Public relations. An 800 number is frequently considered a part of a brand, which is why large companies pay extra for unique, catchy combinations. If communications and connectivity are part of your brand offering, you'll want to provide a ConnectMeVoice 800 number.
800 number for key accounts
For sales and marketing organizations, specific 800 numbers are often assigned to key customer accounts. And, not only does ConnectMeVoice make it easy for your customers to reach you, with our web administration system, you also have a consolidated record of incoming calls to your 800 number.
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